Explain - domain names

Kat Moir
Jan 22
2 min read

A domain name is your web address, eg something.co.uk or a something.com.

These are not free services, they are paid for through a domain registrar like GoDaddy or IONOS. Sometimes, web designers (like us) partner with one of these registrars in order to be authorised to look after client's domains on their behalf.

You must have at least 1 domain name in order to have a website online. Sometimes, people like to buy multiple variations to prevent competitors grabbing them.

A domain name then allows you to connect one or more professional email addresses, eg yourname@something.co.uk as opposed to a free service like @gmail.

Transferring your domain name to us

If you're a website customer, having your domain name with us is only £1 a month for a .co.uk address (comparative with managing it yourself, which is usually between £9 and £20 a year).
.com and other domains can vary in price from our provider, so we will need to quote you for these.
The reason we offer it at cost-price for website customers is because it can be complicated to manage, and 99.9% of downtime is caused by clients incorrectly managing their domain names, misunderstanding DNS and other records, missing communication from their registrar, or not updating their credit card info. It is in our benefit to manage it and keep your website online, as it will cost us more money and time in the long-run if you let your domain experience issues. It is not an upsell when we try and manage it, it is just more protection for everybody.
You remain the legal owner. If anything happens to us, you can approach GoDaddy and get hold of your domain name. We will ask you what contact details you want connected to it. This is not always normal practice, but we believe it should be.
We can transfer your domain to us as long as it's with a provider who allows the transfer. Some providers may charge a fee to release it, which we will pass onto you. In the future if you want us to transfer the domain to yourself or another company, we will not charge a fee. We believe the domain is yours and should always be easy for you to access.