Help Hub

Domain Names & Emails

Why are my emails going into spam?

Most of us will wrongly have our sent or received items labelled as spam at some point, which can affect your business and is very frustrating for all involved. It’s often not due to anything you’ve done wrong, but certain factors can trigger more sensitive spam filters. For this reason it's important to check your spam or junk folders regularly and encourage your clients to do the same — it’s simply good email practice. Assuming we host your emails for you, then you are on i

Reset your email password

If you want to reset your email password, you can do so via your online account. account.onlinedesigns.uk Alternatively, contact us - shaun@onlinedesigns.uk

Explain - What is an ‘alias’?

Aliases are free with our mailboxes. Explain the terms: An alias is an email address, for example info@yourdomain.co.uk, but which doesn't have its own mailbox. You can receive mail to an alias, but not send from it. You would use aliases if you wanted to provide customers separate email addresses for different reasons, but you didn't want to pay for or manage them all. Example If you wanted a mailbox for your business, you might choose a generic one, like hello@onlinedes

Google & Marketing

Choosing your SEO keywords

Choosing the right keywords is the very first step with SEO. A keyword (also known as a keyword phrase) is the words you think your customers will type into Google to find a business like you. You can have more than one keyword/phrase. For example, our main keyword phrase is "Web Design St Neots." This is because we want to show up when someone types that in. This is important because we will optimise your whole website with your keyword phrase in order to give you the best c

Your website is live! So, what next? 🎉

Congratulations on your new website! 🎉🎉 Please wait 24-48 hours before sharing with your customers Your domain name has to connect up worldwide which can take up to 48 hours. If you share your web address in the meantime, people might get an error page. Let us know if you'd like access to the website tools You have the option to access the back-end website tools such as analytics, customer communications and more. We don't automatically grant access because you will need i

Google Business page

A well-managed Google Business Profile is quickly becoming one of the most critical elements of effective SEO. We manage and run your Google Business page, making your business easier to find, more engaging, and more trusted online — without doing the work yourself. More info here: https://www.onlinedesigns.uk/google-business-management If you're looking for advice on managing your own, continue reading. What is a Google Business page? Previously called Google my Business

Climbing Google / SEO (Search Engine Optimisation)

This article will explain how to climb the Google rankings. Summary = Google likes websites that are being regularly updated with new content such as blogs . They will also look at your whole business across the web, including your social media and how much you post, how many reviews you have across the web, and more. In a rush? We highly recommend reading the whole article as understanding SEO will be essential to your future website success. But you can click here to sc

Website Editing & Advice

Editing your website content

You can now log in and make changes to your website yourself. ✨ This includes: Text Images Galleries Certain design elements like colours You can only edit content that already exists . If you want to add anything new - eg a new service, a new text box, or change the design/layout, you’ll need to ask me. This can only be done on a laptop/computer, NOT a mobile phone or tablet. I can still do your changes if you prefer - just email me as usual. If you need, I am happy to rec

Copyright

Disclaimer: we are not lawyers and can only advise. This may not be based on the very latest laws and regulations. We recommend you always check yourself because copyright is your responsibility as the content provider. Your content Content you write from scratch is automatically copyrighted. When you write your own text or take your own pictures they are automatically covered by Copyright. It's free and happens automatically in the UK and US. That means that nobody can use y

How to write an FAQ page

An FAQ page is: ⭐ Great for SEO Because it gives you an opportunity to add a huge amount of words to your website, including valuable keywords. ⭐ Great for your customers Because it answers their common questions without needing to get in touch ⭐ Great for your time Because customers won't just email with common questions. The ones who do email you are probably more interested! ⭐ Great for updating your website It's super easy to just think of more FAQs to add. Great for

Speeding up your website / Slow loading time

Are you experiencing a slow loading time? Here are some tips to speed up your website. 1. Use smaller images . Make sure they're high-res enough to look great, but ideally they should be 2MB or less. 2. Remove big, heavy files like big PDFs. Having large PDFs, videos or music for the customer to see or download is great, but your website is having to load all of that. Especially try to avoid using big files, for example PDFs over 10MB. 3. Make sure your own internet connect

Blogging - why and how!

A blog is a news feed on your website that you update yourself. Note: This is marketing work so updating the news feed is your job as a business owner, or you can pay a marketing company. It's similar to running your social media. A blog: ⭐ Keeps your customers up to date with your business ⭐ Show that you're an experienced, active business ⭐ Boost your Google ranking! ⭐ Allows you to share news, new reviews, new services etc Jump to: What to write Instructions for bloggi

Privacy Policy & GDPR

Overview As a business owner, you're legally responsible for protecting your customers' data. Part of this includes having a privacy policy visible on your website. This is part of the GDPR law launched in 2018. GDPR isn't just a website thing—it applies to your whole business . What do I need to do? From a website point of view: Write a privacy policy for your website that explains how you store and use that data. We recommend using your favourite AI generator (not great f