Explain - What is an ‘alias’?

Aliases are free with our mailboxes.

Explain the terms:

• An alias is an email address, for example info@yourdomain.co.uk, but which doesn't have its own mailbox.

• You can receive mail to an alias, but not send from it.

• You would use aliases if you wanted to provide customers separate email addresses for different reasons, but you didn't want to pay for or manage them all.

Example

• If you wanted a mailbox for your business, you might choose a generic one, like hello@onlinedesigns.uk.

• This would have its own login, inbox, and items you send would come from that email address.

• However, you may also want to look like a bigger company, and might want email addresses like: team@onlinedesigns.uk, sales@onlinedesigns.uk, complaints@onlinedesigns.uk.

• If each of those were its own mailbox, you would need to keep logging into every single email address, which would be a lot to manage and add a lot of monthly cost.

• If you set up team@, sales@, and complaints@ as alias', any emails sent to those addresses would simply drop into your 1 managed inbox - your main one, eg hello@onlinedesigns.uk.

• Customers would not know you're using an alias.

• The downside is, when you reply, it will come from your main inbox (hello@), NOT the alias which they emailed.

Summary: Aliases are a great way to look bigger and provide different email addresses for different things, while only managing and paying for 1 mailbox.